Privacy notice
The Freya Method Ltd (“we”, “I”) is the data controller for personal information collected through this website and in the course of coaching. This notice explains what I collect, why, and your rights. I take confidentiality seriously; it is the foundation of the work.
What I collect
- Contact details you give me when you book or email: name, email address, phone number.
- Booking information: the time of your appointment and anything you choose to tell me in the booking form.
- Session information: brief notes I keep of what we discussed and agreed, so that I can support you properly between and across sessions.
- Payment information is handled by the payment provider; I do not see or store card numbers.
- Website usage: this site uses no advertising cookies. Hosting providers may record standard technical logs (such as IP address and browser type) to keep the site secure.
Why I use it
- To provide the coaching you have booked and to communicate with you about it (performance of a contract).
- To keep brief, accurate records of our work together, and to meet my professional and legal obligations (legitimate interests and legal obligation).
- To respond to enquiries (legitimate interests).
- To send you occasional updates, only if you have asked for them, and you can stop them at any time (consent).
Who I share it with
I do not sell or share your information for marketing. I use a small number of trusted service providers to run the practice, each bound by their own privacy and security commitments: Calendly (booking), Google Workspace (email and calendar), Google Meet (video sessions) and Netlify (website hosting). Some of these providers process data outside the UK under recognised safeguards. I will not disclose what you tell me to anyone else except where the law requires it, or where I believe someone is at serious risk of harm.
Confidentiality and legal privilege
What you tell me stays between us. Coaching conversations are not covered by legal professional privilege in the way conversations with your solicitor are. Anything you would want to remain privileged should be discussed with your solicitor.
How long I keep it
Session notes and booking records are kept for six years after our last contact, in line with professional practice and the limitation period for contractual claims, then securely deleted. Enquiry emails that do not lead to coaching are deleted after twelve months.
Your rights
Under UK data protection law you can ask to see the information I hold about you, ask me to correct or delete it, object to or restrict how I use it, and ask for a copy in a portable form. To exercise any of these rights, email freya@thefreyamethod.com. If you are unhappy with how I have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.
Contact
The Freya Method Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. freya@thefreyamethod.com